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User Authorization Problem Report Form

Introduction

Before you complete the Problem Report Form, you may want to read the topics below. When you click on one of the links below, your browser will open a new window. When you finish reading the information, close the browser window to return to this form.

This form is for users of PC Access for Windows who have received a User Authorization error. Before you can fill out this form, you need to have run the User Authorization manage to generate your Serial Number and Validation Code. For instructions on how to do this, see: Using an Install Count or Requesting a Reset Code.

If you already generated a Serial Number and Validation Code, please complete the form below.

Information About You (required)

Tell us who and where you are. If you are unable to find out the value of a required item, type: "don't know." Please state your first name and last name.

Your Name:
Company Name (optional):
E-mail address:
Verify address:
Fax Number (optional):
City:
State:
I am an:
My computer skills:

Information About Your Copy of PC Access (required)

Please follow these instructions to determine your complete PC Access version number. (Example: 4.30.158)

PC Access Version Number:
PC Access Version:

Your Version of Windows (required)

If you do not know what version of Windows you are running, see: How to determine your Windows Version.

Windows Version:

Describe the User Authorization Error (required)

What is the User Authorization Error number?
User Authorization Error:

Describe the text message you received with the above User Authorization error. For example, "Invalid User Authorization on Hard Drive!" or "Cannot Read User Authorization!" (Please press Enter every 65 characters per line):

Possible Cause(s) of the User Authorization Error (required)

Select all that apply:
I upgraded my computer's system board, CPU, and/or BIOS
I replaced or formatted my computer's hard disk
I am installing PC Access to a new computer
I moved my hard disk to another computer
Other Please provide any additional details here. (Please press Enter every 65 characters per line):

Correcting the User Authorization Error (required)

If you do not have your Serial Number and Validation Code, please follow the instructions here: Using an Install Count or Requesting a Reset Code. MFM Technical Support will need your Serial Number and Validation Code to correct your User Authorization Error.

  • Note: Your Validation Code is not your four digit Registration Code.

Enter the Serial number and Validation code exactly as it appears in the Reset User Authorization window:
Serial Number from UAM:
Validation Code:

  • Note: You will need your original PC Access for Windows Disk 1 to generate a Validation Code, Serial Number and to reset your User Authorization. If you do not have your original Disk 1, you may order replacement media from MFM. To order replacement media, see: Product Media Replacement Order Form.

License Agreement (required)

I understand that I am licensed to use PC Access for Windows or PC Access Flyer on one computer at a time. By selecting I Agree I hereby agree that I will not use the requested Reset Code in any way that would violate the License Agreement. If you select I do not Agree, MFM cannot issue you a Reset Code.
License agreement:

           

 

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