Contents page for support section of MFM Web site

The pca-support Mailing List

This page describes the pca-support mailing list, a key component in MFM's documentation for PC Access for Windows.

Quick Contents

[Information] [pca-support Archives] [pca-support Subscribers] [Subscribe] [Unsubscribe]

Information about pca-support

What is the PC Access Support Mailing List?

The PC Access Support Mailing List (pca-support@mfm.com ) is an Internet mailing list for everyone who provides technical support for PC Access for DOS and PC Access for Windows. This includes MFM personnel, technical support representatives from VISTAinfo and MLS/Board Offices, independent consultants who serve the real estate industry, and technically inclined end-users who provide informal peer support.

You will find the latest information on newly-discovered bugs and fixes, incompatibilities and workarounds, MFM technical support bulletins, program updates, and new or revised standard procedures. Say goodbye to confusion, frustration, and telephone tag! On pca-support you can learn from (and teach) your fellow support representatives.

You can send technical support questions to the list. Other PC Access support representative and/or MFM employees may answer your question. If you read a question from a fellow representative, feel free to reply if you know the answer.

Why a mailing list?

PC Access for DOS and PC Access for Windows are high tech communication programs that exercise a user's computer to a greater extent than most other applications. Therefore these programs are sensitive to details of the user's hardware and system software. Configuring a computer to run PC Access can sometimes be tricky, so it's essential that we pool our knowledge about solving support problems.

A mailing list is superior to telephone communication. When you send a message, you can include all relevant background information about a problem, and then return to other tasks. You don't have to wait for a particular person to become free to talk to you. Instead, you broadcast your problem to the entire support talent pool, and receive a detailed answer usually within minutes to hours. MFM personnel monitor the pca-support list during the business day, and check periodically during off hours, and we answer all questions as quickly as possible. Also, by monitoring pca-support, you will learn about problems other support representatives are solving, often before you see the same problems with your own users. (MFM encourages you to report any fixes or workarounds you have discovered to PC Access problems.)

Subscribing to the PC Access Support Mailing List

Please fill out the subscription form. If your browser does not support forms, get a new browser, or you can subscribe using the following e-mail commands:

Unsubscribing from the PC Access Support Mailing List

You should unsubscribe from pca-support if you are changing jobs or losing your email account. (If you are getting a new e-mail address, unsubscribe from your old address and then subscribe with your new address.) To unsubscribe, please fill out the un-subscription form. If your browser does not support forms, get a new browser, or you can un-subscribe using the following e-mail command:

The pca-support archives

The pca-support e-mail archives are available on the MFM Extranet. Since pca-support is a private mailing list, you must have a username and password to browse the pca-support e-mail archives. You will receive a username and password when you subscribe to pca-support. Thereafter, you will receive a reminder of this username and password in a periodic informational message.

If you do not have access to the World Wide Web (unlikely, if you are reading this page), you may obtain digests of past messages via e-mail.

Finding out who is on the List

Always sign your messages

When you send a message to pca-support@mfm.com, always state your name and employer or location at the bottom of the message body. This is particularly important if you are using someone else's email account. If you are replying to a someone else's message or following up on a continuing problem, please include enough context so the other members of the list can make sense of your message. Most modern e-mail programs provide a command for automatically quoting all or part of a message to which you are replying. If necessary, you can always paste in part of a previous message from the Windows clipboard.

Remember that your messages to pca-support will be visible to MFM, VISTAinfo, and MLS/Board Office employees across the United States and Canada. Your messages will also become part of the "permanent" set of digest files. Therefore you might not want to use pca-support to "vent" frustration or to vilify organizations or individuals. Objective criticism of PC Access features or MFM policy is, of course, welcome. We can only improve by learning where we need to improve.

Disclaimer

MFM Communication Software is not responsible for the content or accuracy of the PC Access Support Mailing List. Opinions expressed by individuals on the list belong to those individuals and in no way represent the opinion of MFM.

For your convenience, MFM declares a blanket disclaimer on all messages posted to pca-support. That is, when you post a message to pca-support, all subscribers agree that you are expresssing your personal opinion and not the opinion of your employer.

Subscribe to pca-support

To subscribe to pca-support, you must complete all items in the form below and click the Subscribe button.

Information About You

Tell us who and where you are. You must fill out all fields marked by an asterisk (*). Be sure to type your Internet e-mail address correctly. You must type a valid Internet e-mail address. If you are not absolutely sure what your Internet e-mail address is, send a test e-mail message to: mfm-techsupport@mfm.com. Simply type "Test" as your subject line. In the message body, type your name, title, and employer. Send us the message, then continue filling out and submitting the following subscription form. 

My Name (*):           
My e-mail address (*): 
Verify my e-mail address
My job title (*):      
City (*):              
State (*):             
Phone (*):
I am an: 


 Employee of VISTAinfo
 Employee of an MLS/Board Office
 Independent Consultant
 Office Administrator/PC Coordinator
 End User providing peer support
 Employee of MFM
 Other

Tell us approximately how many PC Access end-users you support (including yourself, if you use PC Access): 

 1 to 5
 6 to 25
 26 to 100
 101 to 500
 500+

Information About Your MLS

Many problems with PC Access for Windows relate to your MLS. Please tell us the name of your MLS and what kind of MLS software it runs. 

The name of my MLS (*):  
My MLS is a:
 VISTAinfo Maestro System

 VISTAinfo Compass System
 West Penn Multi-List
 Other, please specify MLS vendor:

           

Unsubscribe from pca-support

Information About You

Tell us who you are. You must fill out all fields marked by an asterisk (*). 

My Name (*):               
My e-mail address (*):     
Verify my e-mail address

Reason(s) for unsubscribing (please check all that apply): 

I no longer support PC Access
I have a new e-mail address
I did not find the mailing list useful
Too much e-mail
I will use the archive
Other:
(As you describe your other reason, press the Enter key after about every 65 characters to keep your lines short.)

           

 

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